Modern Slavery and Human Trafficking
Our commitment to fair work and responsible sourcing.
POLICIES & STANDARDS
Policies and Standards
Clear information for customers, NHS teams and suppliers.
Supplier Code of Conduct
The standards we expect from manufacturers, distributors and service partners.
Equality, Inclusion and Accessibility
Practical access to our products, information and services.
Complaints and Feedback
A clear route to raise concerns and ask us to put things right.
Environment and Responsible Supply
Our priorities for repair, reuse, packaging and responsible disposal.
Product Safety, Warranty and Recalls
How to report a fault, raise a safety concern and obtain support.
Returns and Cancellation
Information for UK consumers purchasing goods from Mobility UK.
Security and Data Protection
Verified safeguards, access controls and development priorities.
Privacy Information
How account and enquiry information is handled.
These policies describe our current commitments and processes. Product terms and procurement-specific evidence must also be checked for the relevant purchase or contract.